Privacy Policy

1. Overview & Scope

Creative IT Solutions ("we", "our", or "us") provides specialized B2B digital marketing, website development, advertising management, CRM systems, WhatsApp Business API automation, and cloud telephony solutions to healthcare practitioners, clinics, diagnostic centers, and hospital organizations across India. This Privacy Policy outlines how we collect, process, store, and safeguard business and personal contact information in compliance with the Information Technology Act, 2000, and the Digital Personal Data Protection (DPDP) Act of India.

2. Information We Collect

When you interact with our website, request a healthcare marketing consultation, or download marketing resources, we may collect:

• Professional Contact Data: Name, professional title, clinic or hospital name, business email address, phone/WhatsApp number, and clinic city.
• Practice Requirements: Healthcare specialty, current digital presence status, advertising budget preferences, and desired technology tools (CRM, WhatsApp, Telephony).
• Technical Browsing Data: Anonymized IP addresses, browser types, device information, and interaction metrics gathered through standard analytics cookies.

3. Purpose of Processing

We process collected data exclusively for legitimate business purposes:

• To evaluate practice requirements and provide customized healthcare marketing audits and proposals.
• To coordinate consultation calls, demonstrations, and service inquiries.
• To deliver automated communications requested by you via WhatsApp, email, or telephone.
• To maintain platform security, prevent unauthorized usage, and ensure system uptime.

4. Healthcare Patient Data Safeguards

Creative IT Solutions acts strictly as a technology and marketing solutions provider. When deploying CRM or communication tools for healthcare clients:

• Client patient data captured within CRM software or telephony systems remains the exclusive property of the healthcare practice.
• We do not sell, rent, commercialize, or aggregate patient contact records.
• Access to client CRM instances is strictly governed by role-based permissions and confidentiality agreements.

5. Data Security & Retention

We employ administrative, technical, and physical security measures including SSL/TLS encryption for data transmission, restricted database access, and secure hosting protocols. Inquiries are retained only as long as necessary to fulfill business consultation purposes or statutory legal obligations.

6. Third-Party Services & Regulatory Adherence

Our solutions interface with leading third-party enterprise platforms, including Meta Platforms (WhatsApp Business API, Instagram, Facebook), Google LLC (Google Ads, Google Analytics, Google Business Profile), and authorized Indian telecom providers. All outbound messaging through WhatsApp and Cloud Telephony adheres to Meta Business Solution policies and Telecom Regulatory Authority of India (TRAI) commercial communication standards.

7. Contact the Grievance & Privacy Officer

For questions regarding our privacy practices, data deletion requests, or DPDP rights, please contact our team: